Click on the Support Center menu on the left panel of the window to operate the ticket system.
How to view existing Tickets?
Click on My Tickets tab and enter the following details:
- Ticket ID: Enter the ticket ID from dropdown.
- Category: Select the category from dropdown.
- Priority: Select the priority from dropdown.
- Status: Select the status from dropdown.
Click on the search button and it displays the ticket details like Ticket ID, Subject, Assignee, Status, Category, Priority, Created on, Last Updated, Reopen, and Timelines.
How to create a ticket?
Click on the Create Ticket tab to create the ticket.
Enter the details:
- Ticket Id: Enter the ticket ID
- Category:Select the category for the ticket to be created.
- Subject: Enter the subject of the ticket to be created
- Message To Admin:Type the message to sent to the Admin
- Attachment: Upload any files or doc related to the ticket created.
Click on the Submit button. The message “Ticket created successfully” pops up.
FAQs
Click on the FAQs tab to view the FAQs added to the system.